Yes, we are able to offer discounts on pallet orders for most brands of charging stations and load management equipment. Please Contact Us to discuss pricing for larger orders.

Order Confirmed: You will receive an email confirming that we have received your order.

Shipping Confirmation: Indicates that your order is being processed and a label has been created, this email will contain your tracking link.

Out for Delivery: The shipping carrier has picked up your order, and within 24 hours, you will receive a tracking link.

You will receive an email with a tracking number after your confirmation email. Look out for the Shipping Confirmation email to track your order.

Our order processing and packing time usually ranges from 1 to 3 business days. We offer free Ground shipping, and the delivery time can vary from 1 to 5 business days depending on your location.

Please note that you may be required to sign for your delivery, so keep an eye on the tracking details provided on the shipping partner's website.

If you haven't received your order within 7 business days, please don't hesitate to Contact Us.

Unfortunately, we are currently unable to ship to P.O. boxes, APO/FPO addresses, Hawaii, Alaska, and international addresses. Our shipping is limited to the contiguous United States at this time.

We apologize for any inconvenience caused.

Shipping is included in the purchase price of all residential charging stations. This includes both individual unit purchases and pallet orders.

You will be charged the full amount of your charger upon checkout.

Sales tax will be applied to orders shipped to the following states and the District of Columbia: CA, FL, IL, MD, MA, TX, VA. Effective September 1, 2023 we will also apply sales tax for orders shipped to Michigan and New Jersey. If you have a reseller certificate for any of these states, please remit a copy to orders@raiven.com and make sure the document has your business name and states sales tax ID on the reseller certification. Please allow 5-7 business days for the system to be updated once you have emailed your forms.

If you require assistance with canceling your order, please send us a message including your order number. We will make every effort to resolve it promptly, ensuring a hassle-free experience for you.

Please note that if your order has already been processed, cancellation may not be possible. However, you still have the option to return the product within 30 days of purchase to receive a refund.

To initiate a return or replacement, please follow the instructions below:

Contact us first: Before returning any product, it is important to contact us at orders@raiven.com to obtain authorization. Failure to do so may result in ineligible refunds or voided warranties associated with the product. Shipping costs for returns will be borne by the customer. All product returns must be in the original packaging, be unused, undamaged and in saleable condition.

For more information regarding Returns and Refunds, please visit our Refund Policy.

Refunds will be processed within 14 days after Raiven confirms receipt of the returned product. Please be aware that certain banks may require additional processing time to complete the refund on the original form of purchase.

If your refund exceeds the 14-business-day timeframe, kindly Contact Us for assistance. In the event that your refund exceeds 21 business days from the date of our receipt of the returned product, please reach out to our customer support team immediately for further assistance.

If your product arrives damaged, please send us a message with your order number. Our team will assist you in returning the product and processing your exchange.

Please visit our return policy.

Our dedicated customer service representatives are available from 9:00 am to 8:00 pm Eastern Time, Monday to Friday.

You can reach us through various channels:

• Email: Send an email to orders@raiven.com
• Phone: Give us a call at +1 (888)-533-2974.

No matter which method you choose, we are committed to providing you with excellent customer service and will get back to you as quickly as possible.

Our dedicated customer service representatives are available from 9:00 am to 8:00 pm Eastern Time, Monday to Friday.

If you need assistance outside of our service hours, please send us a message, and we will respond as soon as we are back in. We value your inquiries and will make every effort to address them promptly.

Your privacy is very important to us. Read our Privacy Policy for more details.